You have to write few information like your name, address, contact number, you are installer or customer, where you purchase this device and when you purchase it.
Send email after write all information and attach the file.
After few minuts you will get email from hikvision and they send you 1 file. You have to download the file and save in your computer location.
Open again SADP tools and click to import now. Attach the file which one hikvision sent to you.
Enter new password and confirm new password again.
Confirm option click.
Your password now changed but you have to do 1 more steps away. You need to change your password again because this password is not your final password you have to change your password again. Now attach dvr with your led enter password and go to setting option and change your password. Hikvision DVR Password Recovery Sucessfully.
If you have any issue to recover your passcode with this demo then click to this link where you will get step by step by video
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